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 info@cyrious.com

Careers

Interested in working at Cyrious Software? Here are some of the roles in Consulting and Technical Support that we’re currently looking for great people to play. Do you see one that you could get passionate about? Send us your resume. 

We are currently hiring for:

Level I & II Computer Software Support Technician

Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver excellent service? Technical Support Specialists help our customers by offering solutions, identifying opportunities and serving our customers – one at a time.


Job Role:

What does it take to help our customers with their technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers provide support and training utilizing business solutions software.


Duties:

  • Determine source of concern by working with customer (user) on the telephone and through remote administration utilities.
  • Determines source of error by reviewing procedures and actions taken by user; helping user to perform diagnostic procedures.
  • Resolves problems by issuing corrective instructions; consulting with coworkers and outside partner vendors.
  • Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks; participating in technical societies.
  • Helps to identify potential process solutions to performance problems & opportunities for improvement.


Skills/Qualifications (not all are required, but helpful):

  • Previous experience in these areas is a plus, you will utilize your knowledge and skills in these areas daily.
  • Ability to work in a dynamic fast paced environment.
  • Analytical and Problem Solving Skills, Capable of presenting Technical Information.
  • Accounting, understanding of business financial reports: P&L, Income Statement, etc.
  • Experience with Windows 7, 8, 10 and Windows Server Operating Systems.
  • Experience with configuring firewalls, port exclusions, network shares, NTFS permissions, and anti-virus applications.
  • Microsoft SQL Server, the ability to administer databases and write SQL queries.
  • IIS Configuration and troubleshooting.

Interested? Send your resume and cover letter to jdurapau@cyrious.com

Account Manager

Account Managers are responsible for all aspects of the relationship with our customers. This begins with their initial implementation of Cyrious’ business management software and carries on for the life of the relationship. Our customers are generally sign, graphics or printing companies. This individual must be dedicated to the mission to help business owners and managers be significantly more successful.


Job Role:

This individual works closely with our customers to develop strong and lasting relationships with them. They maintain consistent contact with each account ensuring that new opportunities, support and consultative needs are met. They look for ways to help strengthen our partnership with our customers to help support their business. 

Duties:

  • Coordinate the initial implementation process of the software while working with the customer team and the team within Cyrious. 
  • Pro-active communication with business owners, manager, and other key staff throughout the life of the relationship. 
  • Responsible for daily scheduling of Cyrious consultants meetings, tasks, project work with customers. 
  • Serve as the Customer Advocate to ensure that business needs, wants, issues, etc. are met. This includes coordinating with sales, training, support, and development within Cyrious.
  • Keep customers informed on new features, tools, and technologies developed by Cyrious that can help their business. 
  • Schedule and track your work to properly bill time.

Skills/Qualifications (not all are required, but helpful):

  • Takes pride in doing a great job.
  • Ability to manage a portfolio of accounts at one time. 
  • Detail oriented with project management experience. 
  • Is dedicated to / cares about doing a great job for customers.
  • Above average listening, speaking, presentation and writing skills.
  • Self directed with the ability to manage time on simultaneous projects with minimal supervision. A self-starter. 
  • Ability to set and manage client expectations to completion.
  • Positive attitude and committed to serving our customers.

Interested? Send your resume and cover letter to lhudak@cyrious.com

Software Business Analyst

Cyrious Software Business Analyst are technical experts who guide customers through their implementation of Cyrious’ business management software. Our customers are generally sign, graphics or printing companies. This individual must be dedicated to the mission to help business owners and managers be significantly more successful.


Job Role:

This individual is customer oriented and capable of independently developing and presenting technical solutions to clients. This is not a programming position. Experience with programming or developing software is not required, but you do need good analytical and math skills (think Excel-like).


Duties:

  • Help clients determine how best to set up Cyrious business software for their business.
  • Work with business owners and senior management remotely and on location at times.
  • Assist with development, integration, fine tuning, and training of the customer’s implementation of Cyrious.
  • Coordinate technical sessions by providing detailed product overviews and determining the customer’s integration and development plans.
  • Extract data and create reports to provide customers with solutions to fit their everyday needs.
  • Troubleshoot and resolve problems.
  • Schedule and track your work to properly bill time.

Skills/Qualifications (not all are required, but helpful):

  • Takes pride in doing a great job.
  • Is dedicated to / cares about doing a great job for customers.
  • Above average listening, speaking, presentation and writing skills.
  • Self directed with the ability to manage time on simultaneous projects with minimal supervision.
  • Ability to set and manage client expectations to completion.
  • Positive attitude and committed to serving our customers.
  • Excel and Math (Algebra level).
  • Experience with SQL, Crystal Reports or MS Reporting Services preferred.

Interested? Send your resume and cover letter to lhudak@cyrious.com

Sales Consultant

Why join our Sales Team? We are proud to offer a truly family-oriented team environment. To help you gain success quickly, we have a proven sales process and access to a database with thousands of untouched leads. Referral opportunities are readily available to you. Set the bar for your success with uncapped earning potential.


Job Role:

As a Sales Consultant, you will work directly with owners and managers of sign, graphics and print companies who are looking for a business management solution. You will guide the process to determine how our products and services would be good fit for each business.


Duties:

  • Manage sales leads using internal CRM package.
  • Inside sales consisting of cold calling prospects.
  • Record daily activities, manage and schedule follow ups and product demonstrations.
  • Actively search for new opportunities, referrals and new ways to shorten the sales cycle.
  • Represent Cyrious Software at national industry conventions and tradeshows.

Skills/Qualifications (not all are required, but helpful):

  • Self starter with a high level of motivation to succeed.
  • High level of integrity.
  • Strong written and verbal communication skills.
  • Quick learner with a never give up attitude.
  • System oriented.
  • Some travel required.

Interested? Send your resume and cover letter to dsharp@cyrious.com