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If you’ve heard of the online shoe store, Zappos, then you’re probably aware of the company’s highly regarded reputation of providing excellent customer service. In his book, Delivering Happiness, Tony Hsieh (pronounced Shay), the CEO of Zappos at the time, offers a view of how a company can instill the philosophy of its leader and not only survive, but excel. Hsieh eventually sold Zappos to Amazon for $1.2 billion, but not before he transformed the shoe store into a worldwide example of how customer service should be ingrained in everyone to be implemented flawlessly.
In Delivering ...
Did you know?!
You can automatically create checklists and folders (like Logos or Artwork) for new Document Management folders.
For help setting this up, review the "Default Folders and Files" section of the Document Management wiki.
Slow turnaround time, duplication, missed due dates, profitability concerns. Control helps sign, graphics and print companies eliminate those concerns. Take look at how we can help.
This probably wouldn’t be the title you’d expect if you were browsing the business section of your favorite bookstore, but we really shouldn’t judge books by their covers. The book is indeed titled, Ignore Everybody And 39 Other Keys to Creativity, by Hugh MacLeod, and it brilliantly highlights ways to stay creative even if you are not all that confident in your ideas.
Hugh had started out creating cartoons on the backs of business cards. He didn’t think they would get noticed, until they did. He is now a blogger on his site, Gaping Void, and ...