Save $50 on your CyrCon 2015 registration when you sign up before the end of this week. We've extended the deadline to Friday and have announced the training topics for Basic, Advanced and Roundtable sessions. Get all the event details here: www.cyrious.com/cyrcon2015

As business professionals, we’ve always known that our customers must be satisfied in order for our business to succeed.  We preached customer satisfaction to our team members, pinned posters in the break room as reminders of providing great customer service, and placed catchy customer satisfaction phrases in brochures, websites, and in our mailings.  To read the above title grates on us and doesn’t jive with our business philosophy, but once you’ve read Jeffrey Gitomer’s book, Customer Satisfaction is Worthless, Customer Loyalty is Priceless, you realize that there is more to providing for your customers than mere ...

Hugely successful running an envelope business, writing best-selling books, and inspiring thousands of business leaders through his speaking engagements, Harvey Mackay hit yet another home run with his best-selling book, Dig Your Well Before You’re Thirsty.  Based on his lifetime of success, MacKay shares his wisdom and insight on how to build and maintain the business, and life network that you will need.  Throughout the book, MacKay provides time-tested techniques, tips, and strategies you can begin implementing immediately to expand your network and use your network in a productive way.

We all probably know what a good network can ...

In the heat of battle, when times get really tough in business, when a doctor doesn't know what to do next, when the rope breaks on the way down the mountain, most of resort to hope. Hope is not a bad thing. It is defined by most dictionaries as, “The feeling that what is wanted can be had or that events will turn out for the best.” It is akin to wishing, but with more weight to it. However, before things get out of hand and while still in the planning process in business, hope should not be considered ...

As business leaders, we all want to believe that we provide outstandingly great customer service.  More importantly, we want our customers to believe it as well.  But sometimes delivering fantastic customer service eludes us.  In her book, I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, Jeanne Bliss provides great case studies of wonderful companies we would love to mimic.  The book covers seven chapters in just 224 pages and is a must-read for every business leader.  Bliss is a good writer with a vast experience in customer service having ...