As business professionals, we’ve always known that our customers must be satisfied in order for our business to succeed.  We preached customer satisfaction to our team members, pinned posters in the break room as reminders of providing great customer service, and placed catchy customer satisfaction phrases in brochures, websites, and in our mailings.  To read the above title grates on us and doesn’t jive with our business philosophy, but once you’ve read Jeffrey Gitomer’s book, Customer Satisfaction is Worthless, Customer Loyalty is Priceless, you realize that there is more to providing for your customers than mere ...

Hugely successful running an envelope business, writing best-selling books, and inspiring thousands of business leaders through his speaking engagements, Harvey Mackay hit yet another home run with his best-selling book, Dig Your Well Before You’re Thirsty.  Based on his lifetime of success, MacKay shares his wisdom and insight on how to build and maintain the business, and life network that you will need.  Throughout the book, MacKay provides time-tested techniques, tips, and strategies you can begin implementing immediately to expand your network and use your network in a productive way.

We all probably know what a good network can ...

We are thankful for our customers, employees and families. We wish you a wonderful and Happy Thanksgiving. Please note, our offices will be closed Thursday, November 27, 2014. We will re-open on Friday, November 28th.

 

In the heat of battle, when times get really tough in business, when a doctor doesn't know what to do next, when the rope breaks on the way down the mountain, most of resort to hope. Hope is not a bad thing. It is defined by most dictionaries as, “The feeling that what is wanted can be had or that events will turn out for the best.” It is akin to wishing, but with more weight to it. However, before things get out of hand and while still in the planning process in business, hope should not be considered ...