As business leaders, we all want to believe that we provide outstandingly great customer service.  More importantly, we want our customers to believe it as well.  But sometimes delivering fantastic customer service eludes us.  In her book, I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad, Jeanne Bliss provides great case studies of wonderful companies we would love to mimic.  The book covers seven chapters in just 224 pages and is a must-read for every business leader.  Bliss is a good writer with a vast experience in customer service having ...

Many of us in business tend to shy away from increasing our networking contacts. For others, it comes natural and there are even some people that thrive on it. These are of course, the extroverts that drive those of us that may be in the middle of the extremes a little crazy. In her bestselling, self-help book, How to Work a Room, Susan RoAne helps us to break out of our shell and gain more confidence in making contacts. RoAne explains the importance of active listening, of purposeful conversation starters, of leaving a great impression, of providing the perfect handshake ...

Many of us learn as a child that if we eat our vegetables we will grow up to be big and strong. Some of us also learned that if we practice our sport, musical instrument, singing, or anything else that we will excel at that particular endeavor. It turns out that both were true (except for eating beets… yuck)! to some extent. In his well-researched book, Talent is Overrated: What Really Separates World-Class Performers from Everybody Else, Geoff Colvin explores how deliberate effort and hard work toward a task or profession is more important than talent. Colvin’s book is ...

Baton Rouge, LA - Cyrious Software, a provider of estimating and business management software, announced the latest version of Control®, Version 5.5, will be launched this week at the SGIA Expo in Las Vegas. New icons and color changes appear throughout the system to improve readability and provide a fresh look. Enhanced usability features will include spell check, postal code lookup, domain login and more.

Document Management Headlining the new features in version 5.5 is integrated document management. Folders for storing relevant files (artwork, permits, etc.) are automatically created and can be accessed by employees from the documents tab ...